you’ve got questions
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FAQ’S
GOOD TO KNOW
What sets Horned Collective apart?
Horned Collective is built on identity, heritage, and the outdoors. Every piece starts with South African roots and is shaped for life outdoors – designed to feel at home from veld to outback.
Are your designs original?
Every design is original and created in-house. Each piece is shaped through hand-painted artwork, concept development, and a clear connection to our roots and the outdoors.
Where are your products made?
Our products are produced through trusted partners, with design and creative direction led between South Africa and Australia to ensuire quality, consistency, and attention to detail.
OUR PRODUCTION APPROACH
DO YOU KEEP STOCK ON HAND?
Yes. We hold limited quantities of selected styles and sizes as part of our First Drop releases.
Because we produce in small runs, some sizes may sell out quickly or may not be included in the current stock allocation. Where available, you can still place a backorder for these sizes as part of our next production run.
If an item is on backorder, this will be clearly shown when you select your size.
WHAT DOES "BACKORDER" MEAN?
A backorder means that your selected size is not currently available in our ready stock, but you can still secure it from our next production run.
Backordered items are produced specifically for the next run, so please allow approximately 6–8 weeks for production and delivery.
If your selected size is available from our current stock, your order will be dispatched normally.
CAN I ORDER A SIZE THAT ISN'T CURRENTLY IN STOCK?
Yes. If a size is available for backorder, you can still place your order and it will be included in our next production run. Backordered items generally take approximately 6–8 weeks for production and delivery.
WHY DO YOU PRODUCE IN LIMITED RUNS?
Horned Collective is a small independent brand, and we intentionally produce in limited quantities rather than carrying large volumes of stock.
This allows us to grow responsibly, introduce original designs in smaller collections and avoid unnecessary overproduction.
When a size sells out, backorders allow us to continue offering it without having to keep large quantities sitting on a shelf.
FIND YOUR FIT
HOW DO I CHOOSE THE RIGHT SIZE?
We recommend using our size guide for the most accurate fit. If you’re unsure, reach out – we’re happy to help you choose the right size.
Are your shirts true to size?
Our men’s and kids’ shirts are true to size. Choose your usual size for a comfortable fit.
Our ladies’ shirts and dresses have a slimmer, more fitted cut. We recommend sizing up if you prefer a more relaxed fit. For reference, our model usually wears a Small and is wearing a Medium in our photos.
FROM US TO YOU
Where do you ship from?
All orders are currently packed and shipped from Townsville, Queensland, Australia.
How long does delivery take?
Delivery times may cary depending on your location. Once your order has been dispatched, you’ll receive tracking details to follow its journey.
WHAT HAPPENS IF MY ORDER CONTAINS BOTH IN-STOCK AND BACKORDERED ITEMS?
If your order contains both in-stock and backordered items, your order will be shipped together once all items are ready.
If you would prefer to receive your in-stock items sooner, please contact us to arrange a split shipment. Additional shipping charges will apply.
Do you ship internationally?
We currently focus on Australia and South Africa, but may expand in the future.
Can I track my order?
Yes, as soon as your order is dispatched, you’ll receive tracking details so you can follow it every step of the way.
RETURNS & EXCHANGES
Can i exchange or return an item?
We do not accept returns for change of mind.
This does not affect your rights under Australian Consumer Law if an item is faulty or does not meet a consumer guarantee.
WHAT IF I ORDER THE WRONG SIZE?
If you need a different size, please contact us as soon as possible. Items must be unworn, unused and in their original condition to be eligible for a size exchange.
Once we have received and inspected your original item, we’ll arrange your replacement. Exchanges are subject to stock availability. If your preferred size is not currently in stock but is available on backorder, you may choose to wait for our next production run.
For size exchanges, the customer is responsible for the cost of returning the original item to us and the shipping cost of sending the replacement item.
What if my item is faulty?
Every piece goes through quality checks, but if something isn’t right, we’ll take care of it. Get in touch with us and we’ll arrange a replacement as quickly as possible.
Do you cover return shipping?
If your item is faulty or incorrect, we’ll cover the return shipping costs.
For size exchanges, the customer is responsible for the cost of returning the original item and shipping the replacement item.